World's IT Service Management market leader in CLICO distribution portfolio

IT Service Management means all the activities of the IT department aimed at providing users with an appropriate service. It includes, among others, the processes of handling all requests, resource management, incidents or changes. This goes well beyond the simple operation of the hardware, as it includes all the elements of the IT infrastructure needed for the smooth operation of the organization.
In the latest Gartner Magic Quadrant for IT Service Management Tools report, IVANTI was announced a leader another year in a row!
Ivanti Neurons for ITSM is a platform that turns helpdesk and support teams into strategic business activators. Cloud optimized but also available locally, it improves daily operations based on the ITIL standard. Thanks to the extensive use of self-service, it optimizes the consumption of resources, allows for effective cooperation with users.

We are pleased to announce that Ivanti solutions are now available in our portfolio, feel free to contact us at sales@clico.ro for more information.

Learn more about the report: https://www.bmc.com/blogs/gartner-magic-quadrant-itssm/